The Little Mermaid Balloon Bouquet

1. RESIDENTIAL DELIVERIES

Because special procedures are required for residential deliveries, we are unable to provide surprise delivery service. Our balloons must be accepted by someone at the residence, in person. Balloons cannot be dropped off and left unattended, even if such a request is submitted with the order.

DOORMAN BUILDINGS
Our local dispatcher may call the recipient to confirm that the doorman is capable of accepting and storing a large package.

HOMES AND NON-DOORMAN BUILDINGS
We will call the residence and arrange a delivery time when someone is able to be at the residence to accept the order. For most orders, this call will be made by late morning on the delivery date or the day prior to delivery (with same-day orders, the call may be made later in the afternoon on the delivery date). If we are unable to reach someone by phone, we will leave a call-back number. We will not proceed until contact is made. The delivery arrival time will be contingent on when the recipient returns our call, and may be later than the order's posted deadline. If it becomes apparent that we will not be able to complete a delivery on the scheduled delivery date because we were not successful in coordinating a delivery time, the customer will be contacted and may elect to cancel the order without a cancellation fee, or to reschedule the delivery for the following day without an additional charge.

Whether or not the order is actually delivered during the selected time frame depends on the delivery time which is arranged during our telephone conversation with someone at the residence. The delivery time which is established during this call takes priority over the time frame posted on the order.

IF NO ONE IS AVAILABLE TO ACCEPT THE ORDER
If the aforementioned procedures have been used and no one is available to accept a delivery when we arrive, the order will be returned to the branch office handling the order and the sender will be notified. In such cases an additional delivery charge will apply to complete the delivery. Undeliverable orders will not be refunded.

2. ELEMENTARY, MIDDLE, AND HIGH SCHOOL DELIVERIES TO STUDENTS -- WE NEED PERMISSION
We welcome school deliveries if the school permits balloons to be delivered.  Schools that permit balloon deliveries require that the balloons be held at the front office . Delivering to students in class is not permitted. Before placing your order, please contact the school and ensure that the order will be accepted by the front office. It is also important to confirm that the office will accept responsibility for advising the student that balloons are waiting for them at the front office.

Some schools permit the delivery of only mylar balloons, due to latex allergies. Please check to see if this restriction is applicable before placing your order, and make your selection accordingly. We offer many mylar balloon arrangements for all occasions. 

3. ON-CAMPUS COLLEGE DELIVERIES TO STUDENTS
We welcome on-campus deliveries to college students, however, delivering to students in class is not permitted. Balloon deliveries are usually made to a central mail room, however, deliveries to dormitories can be made if the dormitory is open to the public and a receptionist can accept the order on the student's behalf. Please contact the school to learn which location is best in your case. Provide us with as many delivery details as possible, including a cell number that will allow us to alert the student once we have completed the delivery. While we will attempt to contact the student, getting through can be a problem and is not a guaranteed part of our service. The sender is responsible for contacting the mail room staff and ensuring they contact the student. Balloon Planet accepts no liability if the student does not pick up the order from the mail room.

4. HOTEL DELIVERIES (Balloon Bouquet Delivery)
For security reasons we are unable to deliver balloons directly to the room of a guest. All hotel deliveries for guests are left with the concierge, the front desk, bell desk, or the loading dock, depending on the hotel's policy. It is the customer's responsibility to contact the hotel and ensure that their order is delivered to the guest by the hotel. Once the balloons have been delivered to the hotel, Balloon Planet considers the delivery successfully completed. Because several hotel staff members can get involved in transferring the balloons from one part of the hotel to another, we accept no responsibility for balloons damaged or misplaced during such transits. Customers should anticipate that the balloons may become tangled during this transit and be prepared to remove the balloons from their weight, untangle the ribbons, remove damaged balloons, arrange the remaining balloons, then re-attach the ribbons to the weight.

The aforementioned policy DOES NOT apply to balloons being used for large special events.Please call Balloon Planet for details.

5. DELIVERIES TO SECURE FACILITIES
There are many corporate, research, and military facilities with restricted access, where we must leave the balloons with a receptionist, mail clerk, or security staff. Please provide a work or cell number for the recipient that will allow us to advise them that a delivery is waiting for pick-up. If we are unable to make phone contact with the recipient, we will leave the balloons with the proper authorities. Please place your order with the understanding that once we have made the delivery to the required location in a restricted facility, completion of the delivery is the responsibility of the party accepting the order.

6. HOSPITAL DELIVERIES
Hospital policies vary and it may not be possible for our staff to make a delivery directly to the room of the patient. Many hospitals require that the balloons be dropped off at a security station, from which the balloons are delivered to the patient by the hospital staff. The staff may need to delay the delivery to the patient for any number of reasons. Please feel free to contact our main dispatch center if you have a concern about the status of your order.

PATIENT AVAILABILITY
Sculpted Air's procedure is to contact the hospital prior to delivery and confirm that the recipient is still admitted and permitted to receive balloons. Customers will be contacted if the order cannot be delivered. At this point the order can be canceled and refunded.

If we are cleared by the hospital to proceed with the delivery, but the hospital refuses the  delivery when we arrive, the order will be considered delivered and no refund will be issued. If the delivery can be made to an alternate address which is within our service area, an additional delivery charge may apply.

If we are cleared by the hospital to proceed with the delivery, but the patient is subsequently discharged prior to our arrival, two options become available — 1) The order can be delivered to another local address for an additional delivery charge, or 2) The order cannot be delivered and must be canceled. In this case, no refund will be issued.

HOSPITAL RESTRICTIONS

Some hospitals in Houston have restrictions on balloons. These restrictions are generally due to safety concerns and the potential for latex allergies. For instance, many hospitals, including those under the Memorial Hermann Health System, limit or prohibit latex balloons to prevent allergic reactions and other safety issues. Mylar balloons are often allowed as an alternative. Specific policies can vary between hospitals and even different departments within the same hospital​.

To ensure compliance with any restrictions, it's a good idea to check with the hospital directly before bringing balloons. This can usually be done by visiting the hospital's website or contacting their patient services department.

Float Times

If used indoors, we guarantee the following float times:

11-inch latex balloons treated with Hi-Float: 2 days
11-inch latex balloons not treated with Hi-Float: 16 hours

16-inch latex balloons treated with Hi-Float: 2 days
16-inch latex balloons not treated with Hi-Float: 30 hours

Mylar balloons: 2 days

There are no float time guarantees if balloons are used outdoors.

A. SUBSTITUTION POLICY 

SPECIAL MYLAR SHAPES 

If the balloon shown might be substituted, the product description for the balloon will include the notice: (Design may vary). The substituted balloon will be the same theme and character, and a similar size.    

SPECIAL OCCASION 18-INCH MYLAR BALLOONS  

If the balloon shown might be substituted, the product description for the balloon will include the notice: (Design may vary). The substituted balloon will be the same sentiment (Happy Birthday, Get Well, etc) and a similar size.   

LICENSED CHARACTER 18-INCH MYLAR BALLOONS 

If the balloon shown might be substituted, the product description for the balloon will include the notice: (Design may vary). The substituted balloon will be the same character and sentiment (Happy Birthday, Get Well, etc) and a similar size..     

PERSONALIZED NAME AND AGE MYLAR BALLOONS 

If the balloon shown might be substituted, the product description for the balloon will include the notice: (Design may vary). The substituted balloon will be a similar size, personalized, and the same sentiment (Happy Birthday, Congrats, etc).   

LATEX BALLOONS 

If the balloon shown might be substituted, the product description for the balloon will include the notice: (Design may vary). Balloons with air spray and birthday text may include variatons of the graphics and text shown.

B. LARGE BALLOON GROUPS WITH CUSTOM ORDERS  

With orders placed online, Balloon Planet reserves the right to divide large custom-created arrangements into smaller groups in order to facilitate delivery. Depending on circumstances at the delivery location, these smaller groups may or may not be combined as specified in the order. If this is not acceptable, please place your order by phone so that special arrangements can be made. 

C. FLOAT TIMES

MYLAR BALLOONS (FOIL)
In balloon-friendly environments, mylar (foil) balloons will remain full and taught for at least 2 days. Air-conditioning may cause these balloons to shrivel, but they will return to a normal state when exposed to warmer air.

LATEX BALLOONS TREATED WITH HI-FLOAT
16-inch latex balloons will float indoors for 2 days.
11-inch latex balloons will float indoors for 2 days.

Float times for both mylar and latex balloons may be reduced to 24 hours at elevations above 2,500 feet. 

D. MYLAR BALLOON SIZES

Mylar balloon sizes noted on our web site are the sizes assigned by the manufacturers. They represent the size of the balloon before it is inflated, measured between the two most distant points. The inflated size will be 5-20% smaller. 

For example, a 20-inch mylar star will be 19 inches wide after inflation, a change of 5%.

Special large shapes will be closer to 20% smaller after inflation.

Cancellations

Submitting an order indicates acceptance of the following cancellation policy.

1. CANCELLATION AND CHANGE DEADLINES

A. For purchases under $300

The deadline to modify or cancel and order is 9am, Central Time, two days prior to delivery.

Orders cancelled or changed after this deadline will not be refunded.

B. For purchases over $300

For a full refund, the deadline to submit your request is 9am, Central Time, 10 days prior to delivery.

Orders cancelled or changed after this deadline will not be refunded.

2. HOW TO CANCEL AND CHANGE
Please send your request by email to sculptedairevents@gmail.com and leave a phone message with customer service (346-322-2461). Please consider your order canceled or changed only when you have received a confirmation by email.

3. SEVERE WEATHER POLICY

In the event of forecasted severe weather, a local Sculpted Air manager will contact the customer at least one day prior to delivery to reconfirm, postpone, or cancel/refund the order.

Sculpted Air is not able to change or cancel an order if the request is made on the delivery date.

If Sculpted Air is unable to deliver an order due to inclement weather, the customer will be notified as soon as possible to arrange rescheduling or cancellation and refund.

Handling Instructions

Handle balloons with care to avoid punctures or popping.

Do not place heavy items on or near the balloon bouquet.

Keep balloons away from sharp objects and rough surfaces.

Balloons filled with helium may start to deflate after 24 hours.

Heat: Balloons can expand and burst in high temperatures. If the bouquet must be left outside in hot weather, find a shaded, cool spot to minimize heat exposure. Provide a cover to protect the balloons from direct sunlight.

Cold: Balloons may shrink and lose buoyancy in cold temperatures. If the bouquet needs to be left outside in the cold, place it in a sheltered area, such as under a porch or awning, to protect it from the wind and extreme cold.

Rain: Water can damage and weigh down balloons. If rain is expected, ensure the bouquet is covered or placed in a waterproof enclosure.

Wind: Strong winds can tangle or blow away balloons. Secure the bouquet with additional weights and, if possible, place it in a wind-protected area.