⚠️ Our Balloon Decor Return Policy
All orders can easily be changed or canceled up to 5 days before its scheduled delivery or pickup date, except custom requests.After this period has passed, the order becomes final and non refundable due to the fact that Sculpted Air has committed to purchasing inventory, started production and reserved a delivery or pickup slot. We source materials and accessories immediately upon order placement and coordinate and built arrangements based on your order/event specifications. As a result, this item cannot be canceled, changed, returned or refunded at any time.
If you need to change or cancel your order, please email our team at hello@sculptedair.co. Changes and cancelations must be made via email.
A team member is available to assist during the following office hours:
Monday through Saturday 9:00am - 5:00pm CST
Sunday 9:00am - 3:00pm CST
⚠️ Our Balloon Kit Return Policy
We’re all about delivering joy in a box—but because of the delicate nature of balloons, all sales are final. Once your kit ships, we’re unable to accept returns or exchanges (gotta keep things hygienic and high-quality!).
That said, if your order shows up less than perfect, don’t panic—just send us a note within 48 hours of delivery, along with photos, and we’ll make it right.
A few things to keep in mind:
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Balloons are a little sensitive (we get it)—heat, rough handling, or over-inflation can cause them to pop off early.
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Colors may vary slightly from screen to real life, depending on lighting and display.
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For best results, follow the included setup tips—we promise, it’s easier than assembling IKEA furniture.
Thanks for understanding, and for letting us be part of your celebration! 🎈
